Client Services Specialist
The Client Services Specialist is responsible for the coordination of all client informational and data processing needs on a day-to-day basis for assigned account(s). Responsible for client satisfaction with entire spectrum of Allant’s services. Responsible for understanding and ensuring the activities supported by Allant are executed such that they meet the client’s overall marketing objectives.
Primary Duties and Responsibilities include the following. Other duties may be assigned.
Core Competencies: To perform the job successfully, an individual should demonstrate the following competencies:
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Skills: Ability to read, analyze, and interpret client instructions. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Can lead intelligent technical conversations in order to facilitate completion of a processing request. Is able to provide technical instructions.
Mathematical Skills: Ability to calculate figures and amounts such as discounts, proportions, percentages. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability: Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Can interpret detailed job specs (from written or verbal input) of mid-high level complexity into clearly written and understood instructions.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Some travel may be required; may be deployed to client site on continual/routine basis (frequency dependent on account necessity), expected to entertain or participate in client entertainment activities.