Telecom

Improving customer targeting effectiveness and reducing cost of sales

This major wireless telecom provider needed a solution that would stitch together online and offline behavior to improve customer targeting and reduce attributable sales cost. Allant Group delivered.

The need

Our client, a leading provider of unlimited 4G LTE wireless service, needed to develop a more effective way to leverage its segmentation across all channels. They needed the ability to execute, measure and consistently improve their targeting across display, email and direct mail and link their attribution to in-store and online sales.

Our task

Establish integration across channels, support a multidevice environment, and ensure all activities were able to be executed during key drive times and buying windows.

Our solution

  • Delivered Allant’s Advanced Digital Insight (ADI) solution to perform digital display media optimization
  • Established analytically driven audience segments for consistent omnichannel messaging
  • Created measurement deltas in current models and determined model impacts based on initial deployments
  • Stitched together online and offline behavior, allowing for tracking and optimization of ad targeting based on consumer behaviors, from consideration to actual purchase
  • Measured reach and customer preferences across creative, publisher, internet service provider (ISP), device and segment key performance indicators (KPIs)

Results

Identified site measurement inefficiencies and overlaps

30%
Attributable sales cost reduction through continual optimization

FEATURED CASE STUDIES

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A 1,000-store U.S. women’s retail clothing chain turned to Allant to overhaul its loyalty program and improve and track customer engagement.

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Insurance/Financial Services

Insurance/Financial Services

Allant helped one of the nation’s largest insurance providers improve multisourced data access and analytics to support marketing across multiple business units.

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Telecom

Telecom

This major wireless telecom provider needed a solution that would stitch together online and offline behavior to improve customer targeting and reduce attributable sales cost.

READ MORE
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