Allant can enable, train, and optimize your team on many Sprinklr CXM Clouds to integrate your business by connecting Marketing, Sales and Customer Care. Deliver legendary customer experiences in a globally compliant way with full cross functional automation and workflow governance.

Platform
​Enablement

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Allant’s Social Media experts begin with an examination of your current workflows, challenges and business opportunities.  We then build out the appropriate Sprinklr modules and work to train and empower your team to maximize their usage of the platform. Our aim is to configure a platform that allows you to manage your social media accounts and their performance all from a single platform. ​

Remote and
​Onsite Training

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Allant Consultants are certified Sprinklr trainers, offering customized interactive onsite and virtual training programs.

Managed
​Services

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Our expert associates are there to assist you with your Sprinklr platform.  Whether your team requires enhanced training support, platform configuration updates or assistance with adding additional users we’re available to assist you.  Managed Services includes:
Platform Configuration

• Make configuration changes based on business goals and industry best practices
• Optimize report generation
• Provide custom reporting
• Optimize the platform on an ongoing basis with changes to governance, rules and properties
• Configure new feature enhancements in Sprinklr Platform to support existing deployments

Education

• Examine new feature enhancements and recommend relevant client use cases where it makes sense
• Provide remote training to new and existing users if necessary
• Answer questions from client
• Provide custom collateral system architecture upon request

First Response

• Triage support for one-time events such as on-the-fly monitoring dashboards, rules, properties and reporting
• Assist with Crisis Management
• Issue Resolution and follow-up 

Needs
​Assessment

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Allant Consultants conduct a gap analysis in order to determine what needs to be modified within your Sprinklr platform and your approach to Social Media.  We create a tactical plan that outlines how to close that gap and better achieve your goals.

Managed
​Services Plus

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Allant’s Social Media Consultants conduct a deep dive into each of your Sprinklr modules.  As experts on these modules we provide enhancement recommendations that allow you to maximize your business processes and use of the Sprinklr platform.  We implement agreed to recommendations, conduct training workshops and empower your associates to get the most out of your Sprinklr investment. Managed Services Plus includes everything in Managed Services as well as:

• A senior Allant Group Consultant assigned to be your direct contact
• Proactive examination of your existing platform structure looking to enhance it and deliver more platform value
• Accelerated delivery of all Platform updates and configuration modifications   ​

Strategic
​Consulting

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Expertise in Developing Strategic Content Plans & tactics.  Our social media team works with you to amplify your brand voice to ensure your social media engagement resonates with your target audience.  We work to manage your brand reputation and add business value.  We constantly monitor results in order to fine-tune the approach and deliver comprehensive Sprinklr reporting.

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